$1,650Modeled / month
The customer who was never asked
Most happy customers will leave a review when someone asks them directly. Almost nobody does it on their own. If you are not asking every single time, the ask is not happening at all.
Review Management & Reputation - Chicago, IL
Your happiest customer
this week said nothing.
Most owners cannot tell you how many reviews came in last month. Not a guess, the real number. We build the review systems that ask every customer the same way, catch every review the day it lands, and give the unhappy ones a private line to you first. Inside Google's rules, every time.
1 Week
The majority of consumers expect a response within a week, and most never get one.
Link to Article
Where local businesses lose money on reviews they never got.
Nobody sends you an invoice for the review that never happened. It shows up later, as the customer who picked the shop down the street with three times your review count.
$1,240Modeled / month
The rating stuck below the line
Sitting under a 4.0 quietly caps how often you get chosen. Steady new reviews are the only thing that pulls an average up, and volume is the lever you actually control.
$980Modeled / month
The review nobody answered
An unhappy customer who gets a real response often comes back. One who gets silence writes you off, and leaves the review up for every person who searches you next year.
$560Modeled / month
The review you never saw
Facebook, Yelp, and industry sites collect opinions about you whether you read them or not. The first time you hear about one is usually from a customer who already read it.
Figures modeled from published research, discounted for attribution. Sources: BrightLocal Local Consumer Review Survey and ReviewTrackers. Results vary by business, market, and starting rating.
Four quiet systems that keep reviews moving.
Set up for you, running in the background, nothing for your front counter to remember.
01
The ask that actually happens
A tap or scan at the counter, and a follow-up text after the visit with email as backup. Same message, same timing, every customer. The card takes people straight to your review screen with no typing and no searching.
02
Timing tuned to your business
A restaurant and a roofer should not be asking at the same hour. Send windows are set to when your customers are most likely to have their phone in hand and a good experience still fresh.
03
Every new review, caught and flagged
New reviews are detected and logged the day they post, and you get a notification on every one. Nothing sits unread for three weeks. At the Reputation tier, the reply is written for you and waiting on your approval.
04
A private line before it goes public
A separate customer care path that anyone can use to reach you directly. It does not replace the review request and it does not decide who gets asked. It just means an upset customer has a faster way to reach a human than the review box.
Start at the counter. Move up when it pays for itself.
Buy the card and nothing else, forever, and that is a real option. If you move up to a monthly package within 30 days, what you paid for the card comes off your first month.
Monthly
Annually
Review Card
One time. Tap or scan at the counter.
$50
one time
Just the card. Setup and monthly reporting included.
What's included
- Programmed tap and scan card
- Opens your Google review screen directly
- Full setup, done for you
- Counter stand available at $75
- Monthly one-pager by email
- Taps, review count, and rating tracked
- Yours to keep, no monthly fee
- Credits toward month one within 30 days
Review Engine
Most chosenEvery customer asked. Every review caught.
$297
/monthly
Flat rate at any size. Cancel or move up anytime.
What's included
- Everything set up for you
- Review request by text after every visit
- Email follow-up as backup
- Send timing tuned to your business type
- Same request for every customer, no screening
- Google review monitoring
- New reviews detected and logged
- Owner notified on every new review
- Monthly reporting recap
- Requests sent versus reviews completed
- Reviews waiting on a response
- No contract, no setup fee
Reputation Engine
Written replies, every platform, real attribution.
$697
/monthly
The full system. Best fit above $20k a month in revenue.
What's included
- Everything in Review Engine
- Replies written for you, you approve
- Service recovery line for unhappy customers
- Living reputation dashboard
- Response time commitment and escalation
- Milestone and rating alerts
- Thank-you and loyalty nudge after a review
- Facebook, Yelp, and industry site monitoring
- Review to referral engine
- Reactivation and loyalty segmenting
- Two-way reply handling
- Your reviews repurposed as content
- One-time push to your lapsed customer list
- Competitor benchmark reporting
- Monthly dollar attribution report
- Multi-location roll-up where it applies
Every package is set up for you, start to finish. Annual prepay is ten months for twelve, available at signup or at renewal. If the numbers do not work for a business your size, we will tell you on the call.
Not sure which oneThree questions, answered every month, in that order.
Is it working. Is it still working. What is it worth. Everything we report answers one of those, and anything that does not stays on our side of the wall.
Review Card
Emailed one-pager
- Current review count and rating
- Reviews gained this month
- Card taps this month
- No login, no dashboard to learn
Review Engine
Monthly recap
- Total reviews, this month and all time
- Average rating and which way it is moving
- Requests sent versus reviews completed
- Reviews still waiting on a response
- New reviews that need your attention
Reputation Engine
Living dashboard
- Everything in the monthly recap
- Breakdown by platform, not just Google
- Problems handled privately versus gone public
- Response rate and average response time
- Referrals generated from reviews
- Dollar attribution and competitor benchmark
The questions owners actually ask.
Can you stop bad reviews from going public?
Not the way most software claims to. Routing customers away from Google based on how happy they are is against Google's policy and can get your whole listing restricted. What we do instead is give unhappy customers a fast private line to you, so you can fix the problem before it becomes a public review. Everyone still gets asked for the same public review. That version is both compliant and, honestly, more useful.
Do you write or buy fake reviews?
No. Every review comes from a real customer who had a real transaction with you. We also never offer a discount, a freebie, or payment for a review, and we never script what someone writes. Those are all violations, and they are the kind that get caught.
How fast do reviews start moving?
Counters with a card usually see the count start moving within a couple of weeks. With Review Engine, the real change shows up once a full cycle of your customers has been asked, which is typically the first 30 days. Rating averages move slower than counts, because math.
What if I only want the card?
Then buy the card. It is genuinely standalone: no account, no monthly fee, no upsell schedule. You still get the monthly one-pager. If you decide later that you want the rest, and it is within 30 days, what you paid for the card comes off your first month.
Do I have to switch the software I already use?
No. We work alongside your existing booking system, point of sale, or customer list. Setup is done for you. After that, the only thing on your plate is reading the recap and approving a reply now and then.
We already have hundreds of reviews. Is this for us?
Probably not the entry package, and we will say so. If you are already well past 500 reviews with a strong rating, the review problem is solved and you should spend the money elsewhere. Where it still helps is response speed, what is being said off Google, and turning reviewers into referrals.
What does it cost, in one line?
Card is $50, or $75 with the stand, one time. Review Engine is $297 a month, $247 if you prepay the year. Reputation Engine is $697 a month, $597 if you prepay the year. Setup is included in all of them.
Local businesses across Chicagoland and Northern Indiana.
Chicago, IL
Naperville, IL
Evanston, IL
Oak Park, IL
Schaumburg, IL
Aurora, IL
Joliet, IL
Skokie, IL
Orland Park, IL
Arlington Heights, IL
Merrillville, IN
Munster, IN
Valparaiso, IN
South Bend, IN
Elkhart, IN
We service all of Illinois · Indiana · Wisconsin · Michigan
You already earned the review.
Go collect it.
Send us your listing and we will come back with your real numbers: where you sit, where you should sit, and what the gap is worth in a month. No charge for that part.