Terms and Conditions

Last Updated: April 16, 2026

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and GoldenFlow AI, a sole proprietorship / LLC organized under the laws of the State of Illinois ("Company," "we," "us," or "our"), operating from Chicago, Illinois.

By accessing our website, requesting a consultation, or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy, which is incorporated herein by reference.

If you do not agree to these Terms, you must not use our website or services. We reserve the right to modify these Terms at any time. Continued use of our website or services following notice of changes constitutes your acceptance of the revised Terms.

2. Services

2.1 Description of Services

GoldenFlow AI provides AI-powered workflow automation services to small and medium-sized businesses, including but not limited to:

• Workflow automation audits and strategy roadmaps
• Custom workflow and integration builds using platforms such as n8n, Make, and Zapier
• AI agent development and deployment
• Ongoing retainer-based automation management and support
• Consulting and advisory services related to AI operations

2.2 Service Agreements

Specific services, deliverables, timelines, and pricing for each engagement will be defined in a separate Statement of Work ("SOW"), proposal, or service agreement executed between GoldenFlow AI and the Client. In the event of any conflict between these Terms and a signed SOW or service agreement, the terms of the signed SOW or service agreement shall control with respect to that specific engagement.

2.3 Changes to Services

We reserve the right to modify, suspend, or discontinue any service offering at any time with reasonable notice. We will not materially alter services already contracted for in an active SOW without mutual written agreement.

3. Client Responsibilities

To enable us to deliver services effectively, you agree to:

• Provide accurate, complete, and timely information and access to systems, accounts, and data as reasonably required for the performance of services
• Designate an authorized point of contact responsible for approvals and communications
• Review and provide feedback on deliverables within the timeframes specified in the applicable SOW
• Ensure that any third-party software, platforms, or services you provide access to are properly licensed and that you have the authority to grant us access
• Not use our services for any unlawful purpose or in violation of any applicable laws or regulations

Delays caused by Client's failure to fulfill these responsibilities may result in timeline extensions or additional fees, which will be communicated in writing before being applied.

4. Payment Terms

4.1 Fees

Service fees will be set forth in the applicable SOW or proposal. All fees are in U.S. dollars. GoldenFlow AI reserves the right to update its standard pricing at any time; however, pricing agreed upon in a signed SOW will remain fixed for the duration of that engagement.

4.2 Invoicing and Payment

Invoices are due and payable within fourteen (14) days of the invoice date unless otherwise specified in the SOW. For retainer engagements, payment is due at the start of each billing cycle. Accepted payment methods include credit card, ACH transfer, and other methods communicated at the time of engagement.

4.3 Late Payments

Invoices not paid within thirty (30) days of the due date may be subject to a late fee of 1.5% per month on the outstanding balance, or the maximum rate permitted by Illinois law, whichever is lower. GoldenFlow AI reserves the right to suspend services for accounts more than thirty (30) days past due.

4.4 Refunds

All fees for completed work are non-refundable. For project-based engagements, if GoldenFlow AI fails to deliver agreed-upon deliverables due to our own fault, we will either cure the deficiency or provide a pro-rated refund for the undelivered portion of services. Retainer fees are non-refundable once a billing cycle has commenced.

4.5 Taxes

Client is responsible for all applicable taxes, duties, or levies arising from the services, excluding taxes on GoldenFlow AI's net income. If GoldenFlow AI is required by law to collect sales tax or other taxes on services provided to Client, such amounts will be added to invoices and are the Client's responsibility.

5. Intellectual Property

5.1 Client Ownership of Deliverables

Upon receipt of full payment for a project, GoldenFlow AI assigns to Client all right, title, and interest in the custom-built workflows, automation configurations, and other deliverables created specifically for that Client under the applicable SOW ("Work Product"), to the extent such Work Product does not incorporate GoldenFlow AI's pre-existing intellectual property or third-party tools.

5.2 GoldenFlow AI Retained IP

GoldenFlow AI retains ownership of all pre-existing intellectual property, methodologies, frameworks, templates, code libraries, tools, and know-how developed independently of any client engagement ("Background IP"). To the extent any Work Product incorporates Background IP, GoldenFlow AI grants Client a non-exclusive, perpetual, royalty-free license to use such Background IP solely in connection with the applicable Work Product.

5.3 Third-Party Tools

The services may incorporate third-party platforms, APIs, and tools (e.g., n8n, Make, Zapier, OpenAI, Anthropic). Client's use of such third-party tools is subject to the respective third-party's terms of service. GoldenFlow AI makes no representations or warranties regarding third-party tools and is not responsible for changes to third-party platforms that affect delivered automations.

5.4 Website Content

All content on the GoldenFlow AI website, including text, graphics, logos, and design elements, is the property of GoldenFlow AI and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our website content without our prior written consent.

6. Confidentiality

Each party acknowledges that it may receive confidential or proprietary information belonging to the other party in connection with the services ("Confidential Information"). Each party agrees to:

• Hold the other party's Confidential Information in strict confidence
• Use Confidential Information solely for the purpose of performing or receiving the services
• Not disclose Confidential Information to any third party without prior written consent, except to employees or contractors who need to know such information and are bound by equivalent confidentiality obligations

Confidential Information does not include information that is or becomes publicly available through no fault of the receiving party, was already known to the receiving party, or is required to be disclosed by law or court order (provided the receiving party gives prompt written notice to allow the other party to seek a protective order).

These confidentiality obligations survive the termination of any service agreement for a period of three (3) years.

7. Disclaimers and Warranties

7.1 No Guarantee of Results

GoldenFlow AI does not guarantee any specific business outcome, revenue increase, cost savings, or operational result from the use of our services. Automation and AI systems are tools, and their effectiveness depends on many factors outside our control, including Client's business operations, data quality, and third-party platform performance.

7.2 Services Provided "As Is"

EXCEPT AS EXPRESSLY SET FORTH IN A SIGNED SOW, OUR SERVICES AND WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.

7.3 AI and Automation Limitations

Client acknowledges that AI-powered systems may produce unexpected, inaccurate, or incomplete outputs. GoldenFlow AI is not liable for decisions made by Client based on automated outputs or AI-generated content. Client is responsible for reviewing automated outputs and maintaining appropriate human oversight of any automation deployed in their business.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GOLDENFLOW AI'S TOTAL CUMULATIVE LIABILITY TO CLIENT ARISING OUT OF OR RELATED TO THESE TERMS OR ANY SERVICES, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, SHALL NOT EXCEED THE TOTAL FEES PAID BY CLIENT TO GOLDENFLOW AI IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

IN NO EVENT SHALL GOLDENFLOW AI BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, LOSS OF BUSINESS, OR REPUTATIONAL HARM, EVEN IF GOLDENFLOW AI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow the exclusion or limitation of certain damages; in such cases, the above limitations apply to the fullest extent permitted by law.

9. Indemnification

Client agrees to indemnify, defend, and hold harmless GoldenFlow AI and its owners, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Client's use of the services in violation of these Terms or applicable law
• Client's breach of any representations, warranties, or obligations under these Terms
• Client's use of any automation or AI output in a manner that causes harm to a third party
• Any third-party claim arising from data or content provided by Client to GoldenFlow AI

10. Term and Termination

10.1 Term

These Terms remain in effect for as long as you use our website or maintain an active service engagement with GoldenFlow AI.

10.2 Termination by Client

Client may terminate a retainer or ongoing engagement with thirty (30) days' written notice. Client remains responsible for all fees incurred through the effective termination date, including the full retainer fee for any billing cycle that has already commenced.

10.3 Termination by GoldenFlow AI

GoldenFlow AI may terminate any engagement immediately and without liability upon written notice if: (a) Client fails to pay any undisputed invoice within thirty (30) days of its due date; (b) Client materially breaches these Terms and fails to cure such breach within fifteen (15) days of written notice; or (c) Client engages in conduct that is illegal, abusive, or harmful.

10.4 Effect of Termination

Upon termination, all outstanding fees become immediately due and payable. GoldenFlow AI will provide Client with reasonable access to export their workflow configurations and data for a period of thirty (30) days following termination, after which GoldenFlow AI may delete Client data from its systems, subject to legal retention obligations.

11. Governing Law and Dispute Resolution

11.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law principles.

11.2 Informal Resolution

Before initiating any formal dispute resolution process, the parties agree to attempt to resolve any dispute informally by providing written notice of the dispute and engaging in good-faith negotiations for a period of at least thirty (30) days.

11.3 Binding Arbitration

If the parties are unable to resolve a dispute informally, any dispute, claim, or controversy arising out of or relating to these Terms or the services shall be resolved by binding arbitration administered under the rules of the American Arbitration Association (AAA), with proceedings conducted in Chicago, Illinois. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

11.4 Exceptions

Either party may seek injunctive or other equitable relief in a court of competent jurisdiction in Cook County, Illinois to prevent irreparable harm pending arbitration, or to enforce an arbitration award.

11.5 Class Action Waiver

TO THE EXTENT PERMITTED BY LAW, CLIENT WAIVES ANY RIGHT TO BRING OR PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE PROCEEDING AGAINST GOLDENFLOW AI. ALL DISPUTES MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY ONLY.

12. Miscellaneous

12.1 Entire Agreement

These Terms, together with any signed SOW, proposal, or service agreement, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior or contemporaneous understandings, agreements, representations, and warranties.

12.2 Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

12.3 Waiver

Failure by GoldenFlow AI to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of GoldenFlow AI.

12.4 No Agency or Partnership

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between GoldenFlow AI and Client. GoldenFlow AI is an independent contractor.

12.5 Force Majeure

GoldenFlow AI shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including acts of God, government actions, internet outages, cyberattacks, or disruptions to third-party platforms we rely upon to deliver services.

12.6 Assignment

Client may not assign or transfer these Terms or any rights hereunder without GoldenFlow AI's prior written consent. GoldenFlow AI may assign these Terms in connection with a merger, acquisition, or sale of assets.

12.7 Notices

All legal notices under these Terms must be in writing and delivered by email (with confirmation of receipt) or certified mail to the addresses provided in the applicable SOW or to GoldenFlow AI at the contact information listed below.

13. Contact Information

If you have any questions about these Terms, please contact us at:

GoldenFlow AI
Chicago, Illinois
Email: ryan@goldenflowai.com
Website: www.goldenflowai.com