Emergency calls after hours
~22 calls a week ring between 7 p.m. and 7 a.m. Half are real emergencies, all of them book somebody.
When the pipe bursts at midnight, the customer is going to call somebody. We build the quiet systems that make sure that somebody is you, even when your team is asleep, on another job, or just out of capacity.
~22 calls a week ring between 7 p.m. and 7 a.m. Half are real emergencies, all of them book somebody.
Peak storm days the office floods. The high-ticket jobs are the ones that hang up first.
You bid the repipe. They ghost. The competitor called twice. The job goes there.
You fixed their sink in 2024. They never heard from you again. Their next water heater is somebody else's job.
AI answers, qualifies (real emergency vs. can-wait), books the dispatch, texts your on-call tech with the address.
Second line picks up during the floods. Books, qualifies, and triages so your dispatcher works the top of the funnel.
Three-touch sequence over five days. Polite, persistent, signed before the competition calls back.
Quarterly outreach to past customers. Water heater age. Maintenance tune-ups. Referral asks.
The audit is free. If we cannot find $3,000 of monthly leakage on your operation, we tell you and walk.